This Privacy Policy explains how Parimatch (hereinafter “Parimatch”, “we”, or “the Company”) collects, processes, stores, and protects the personal data of visitors and registered users of the platform. By using our website and services, you agree to the practices described in this document. We recommend reading this policy carefully and contacting our customer support team at any time if you have questions.
1. Data Controller
The entity responsible for processing personal data under this Privacy Policy is the operator of the Parimatch brand. The full company name, registration number, and the relevant gambling licensing authority and licence number are available on request from customer support, or will be added here once the corresponding licence details are provided in the brand passport. For any privacy-related enquiries, our support team is available at [email protected].
2. What Data We Collect
When you open an account, use our services, or go through security and identity verification (KYC), we may collect personal data such as your name, date of birth, contact details, payment information, as well as technical data about your device and usage behaviour. This data is processed solely for the purposes described in this policy, in particular to meet legal due-diligence obligations, prevent fraud, and provide a secure gaming experience.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure the platform functions properly, remember your preferences, and improve your user experience. For details on the types of cookies we use, their purpose, and how to manage your cookie settings, please see our separate Cookie Policy at /cookie-policy. You can withdraw your consent to non-essential cookies at any time through your browser settings or the cookie banner.
4. Data Protection and Responsible Gambling
To protect our users and in line with responsible gambling principles, we process data related to the protection tools you use, including deposit limits, loss limits, bet limits, and time limits. This information is used solely to help you enjoy a safe and controlled gaming experience and is treated as confidential. For more information, please visit our responsible gambling principles page at /principles-responsible-gambling and our deposit limits page at /deposit-limits.
5. Sharing Data with Third Parties
Personal data is shared with third parties only to the extent necessary to provide our services, comply with legal obligations, or cooperate with payment providers, regulatory authorities, and technical partners. We do not sell personal data to third parties for marketing purposes without your explicit consent.
6. Your Rights as a Data Subject
You have the right to access the data we hold about you, to request correction of inaccurate data, to request deletion, to restrict processing, to data portability, and to object to the processing of your data, unless legal retention obligations prevent this. To exercise these rights, please contact our customer support via /support or by email at [email protected]. You also have the right to lodge a complaint with the competent data protection supervisory authority.
7. Contact and Support
If you have any questions, concerns, or complaints regarding this Privacy Policy, our support team is here to help. You can reach us by email at [email protected] or through our support page at /support. We also offer live chat, available on the Support and Payment History pages, to assist you promptly.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, technical developments, or legal requirements. The current version will always be published on this page. We recommend checking this policy periodically to stay informed of any changes.