Parimatch (referred to below as "the Operator" or "the Company") is committed to transparent, accessible, and compliant communication with its customers. This page summarizes all official contact channels together with the legal framework governing support, including how inquiries, complaints, and responsible gambling matters are handled. Users contacting Parimatch through its official website can rely on the channels described below, which are operated in line with applicable data protection and consumer protection regulations.
Official Contact Channels
The Operator provides users with several official communication channels. The primary email contact for support requests is [email protected]. This address is used for the written documentation of inquiries, including complaints, account requests, and transaction-related questions, and is answered according to the Company's internal processing timeframes. In addition, users can visit the support page at /support to access further information and contact forms. All personal data submitted through these channels is processed in accordance with the Company's cookie and privacy policy (/cookie-policy).
Live Chat Support
For prompt assistance, Parimatch operates a live chat service delivered either through the Salesforce Chat platform (default configuration) or the Intercom Chat platform (alternative variant). Live chat is available in particular on the Support page as well as on the payment history page. Chat transcripts may be stored for quality assurance purposes and in line with statutory retention obligations. Users are advised not to share sensitive payment details, such as full card numbers, through live chat.
Multilingual Support
Parimatch customer support is offered in a total of 34 languages to serve its international user base in a clear and legally sound manner. Supported languages include German, English, Russian, Polish, Arabic, Spanish, French, and many others. Availability of individual languages may vary depending on the support channel used. English-speaking users receive support in English through the channels listed above.
Responsible Gambling Support
Parimatch is committed to promoting responsible gambling and provides concrete control tools for this purpose: deposit limits, loss limits, bet limits, and time limits. These tools can be managed via the /deposit-limits section. In addition, users can find the Company's core responsible gambling principles at /principles-responsible-gambling. If a user notices signs of problematic gambling behavior, they are encouraged to contact support without delay at [email protected] to discuss self-exclusion or limit-setting options.
Legal Notes on Support
This contact page does not replace the Operator's complete Terms and Conditions. Details regarding the license number, the issuing regulatory authority, and the Operator's full legal company name are not available in the current data set and are therefore included here as placeholders to be completed: [License number], [Regulatory authority], [Full legal company name]. These details must be finalized by the responsible legal or compliance officer prior to publication, to ensure compliance with the applicable regulations for online gambling operators. Affiliate program inquiries can be submitted via /affiliates-feedback.