Parimatch sees itself as a responsible provider of sports betting and casino games. We want our users to enjoy our offering while staying within their own financial and time limits. That's why we provide a range of tools that let you monitor and restrict your own gaming behaviour. This page explains the safeguards available, what they're for, and how to reach us if you have questions or concerns about your own gaming behaviour or that of someone close to you.
Our commitment to responsible gaming
Parimatch is committed to designing its gaming products in a way that minimises risk for users. We support the principles of a responsible gaming environment, provide transparent information about risks, and offer technical tools for self-control. You can find out more about our approach on our responsible gaming principles page.
Deposit limits
The deposit limits feature lets you set the maximum amount you want to deposit within a given period — daily, weekly, or monthly. Once the set limit is reached, further deposits are blocked until the chosen period ends. Increasing a limit only takes effect after a cooling-off period, while lowering it applies immediately. You can manage your deposit limits from your personal account.
Loss limits
Loss limits let you set the maximum amount you're willing to lose within a defined period. This tool helps you actively manage your gaming budget and keep financial losses within a boundary you set yourself. Once the limit is reached, further bets are blocked until the next billing period begins.
Bet limits
Bet limits allow you to cap the maximum amount per stake or the total amount wagered within a given period. This helps you stay in conscious control of your gaming behaviour and avoid impulsive or excessive bets.
Time limits
Time limits let you restrict how long you use the platform each day or week. Once the set time limit is reached, access to betting and gaming features is automatically restricted for the remainder of the period. This tool helps you maintain a healthy balance between entertainment and everyday life.
Self-reflection and warning signs
Responsible gaming also means regularly reflecting on your own behaviour. Warning signs of problematic gaming can include: gaming with money set aside for other purposes, hiding your gaming behaviour from people close to you, trying to win back losses through further play, or feeling like you're losing control over how often or how long you play. If you notice one or more of these signs in yourself or someone close to you, we recommend using the limit-setting tools described on this page and, if needed, seeking professional support.
Data privacy for limit-setting features
When you use our limit-setting tools, we process personal data solely to technically implement the settings you choose. For more information on how we handle cookies and usage data, please see our cookie policy.
Contact and support
If you have questions about our responsible gaming tools or need further support, our support team is available by email at [email protected] or via live chat on our support page. We aim to respond quickly and in confidence. Please note that we are not a substitute for professional medical, psychological, or counselling help — if you have serious concerns, please also contact an independent problem gambling support service in your region.