Parimatch (hereinafter, the Company) offers sports betting and casino services to users in Germany. This page brings together the ways you can reach Parimatch Support, the timeframes and principles that apply to handling requests, and where to find further information on responsible gambling, data protection, and complaint handling. The information below does not replace the Company's full Terms and Conditions, Privacy Policy, or legal notice (Impressum), which take precedence in the event of any discrepancy.
Contact Options and Response Times
For general questions, account-related queries, or technical issues, you can reach Parimatch Support by email at [email protected]. Additional information, contact forms, and help articles are available on the Support page (/support). Requests are handled within a reasonable timeframe; the exact processing time may vary depending on the nature and complexity of the query. To help ensure a swift resolution, it is recommended that you include your Account ID and as precise a description of the issue as possible in your request.
Live Chat Support
In addition to email support, Parimatch offers a live chat feature that allows users to connect directly with a customer support representative. The live chat runs on Salesforce Chat or, depending on the site version, Intercom Chat, and is available primarily on the Support page as well as within the Payment History section. Use of the live chat is subject to the Company's applicable terms of use and privacy policy.
Responsible Gambling Support
Parimatch provides users with a range of tools to independently monitor and limit their gambling activity. Detailed information and the guiding principles behind responsible gambling can be found on the relevant page, as well as in the Responsible Gambling Principles section. For questions about these tools, or if you need to adjust your existing limits, you can also contact Support through the channels listed above.
- ✓Deposit limits
- ✓Loss limits
- ✓Bet limits
- ✓Time limits
Data Protection and Cookie Policy
Information on how personal data is processed as part of using the service, along with details on cookie usage, is available in the Company's Cookie Policy. Requests relating to data protection, such as exercising your rights as a data subject, can also be submitted through the Support channels listed above.
Complaint Handling and Escalation
If an issue cannot be resolved to your satisfaction through standard Support channels, you may submit a formal complaint using the same contact methods. Details of the competent supervisory authority, licensing information, and any available out-of-court dispute resolution bodies can be found in the Company's full Terms and Conditions and legal notice (Impressum), as this information falls outside the scope of this Support overview.